Terms and conditions

General conditions (as well as sales and delivery conditions) of webrelax.nl located in Rotterdam.

1.1 In these conditions webrelax.nl means: A sole proprietorship with limited liability webrelax.nl, with its registered office in Rotterdam, registered in the Trade Register of the Chamber of Commerce under number 24357902.
1.2 In these terms and conditions the term internet site is understood to mean: the internet site of webrelax.nl under the URL: www. webrelax.nl.
1.3 The customer accepts these terms and conditions by confirming his order. The customer is deemed to have read the general conditions. Objections with regard to these conditions must be made in writing in advance / via confirmed e-mail.

2.1 All offers and quotations are without obligation. An offer is canceled if the product to which the offer relates is no longer available in the meantime.
2.2 Webrelax.nl expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations.
2.3 Webrelax.nl cannot be held to its quote or offers if the client can reasonably understand that the quote or offers, or any part thereof, contains an obvious mistake or error.
2.4 Offers do not automatically apply to future orders.
2.5 Information, images, announcements provided verbally, by telephone or by e-mail and statements with regard to offers and the most important characteristics of the products are (accurately) reproduced or made as webrelax.nl does not guarantee that all offers and products are fully compliant with the given information is consistent. Deviations cannot, in principle, lead to compensation and / or dissolution.

Realization agreement
3.1 If the client accepts the offer electronically, the agreement will be concluded at the time that an order confirmation – of an order issued by the client – is sent by email to the email address specified by the client. The client and webrelax.nl explicitly agree that by using electronic forms of communication, a valid agreement is established as soon as this order confirmation has been sent to the client. The electronic files of webrelax.nl apply, as far as the law permits, as a presumption of evidence.
3.2 Oral offers or commitments do not bind webrelax.nl, unless they have been confirmed in writing by webrelax.nl within 8 days.

7.1 Payment must can be made via Paypal, Apple Pay, Google Pay, Shopify payments, Ideal, Visa, Mastercard, Maestro and American Express.

Complaints and liability
8.1 The customer is obliged on delivery to carefully examine whether the products meet the agreement. Size color and quantity differences within a margin of 5% compared to the products depicted on the website are not subject to advertising and are therefore regarded as a delivery within the standards of the agreement concluded.
8.2 If the client is of the opinion that the products do not comply with the provisions of the agreement, the client must report this to webrelax.nl within eight working days after delivery of the products.
8.3 The customer will under no circumstances be able to assert any form of claim against webrelax.nl after the customer has already fully or partially processed or processed the delivered goods and / or delivered them to third parties.
8.4 Return shipments will not be accepted, unless webrelax.nl has given prior written permission for this, if no permission has been granted, the goods will be returned or stored at the expense and risk of the customer.
8.5 If the nature of the materials gives cause for this, webrelax.nl accepts no responsibility for the shelf life, adhesion, light and color fastness, wear resistance and dimensions of the products, even without this being communicated to the customer.
8.6 Return shipments are at the expense of the customer unless specified otherwise. The return shipments must also be properly packaged and the return shipment must be accompanied by a copy of the invoice with which items are returned.
8.7 In the case of returns that have been approved by webrelax.nl, the customer will receive his money back.
8.8 Webrelax.nl provides a normal reasonable manufacturer’s warranty (maximum 3 months). This warranty does not reasonably apply in the event of wear and tear and this can be considered normal and further in the following cases: intent or gross negligence, improper use, water damage, freezing and contamination.
8.9 Webrelax.nl is never obliged to pay any compensation to customer or third parties, unless there is intent or gross negligence on the part of webrelax.nl. webrelax.nl is never liable for consequential or commercial damage, indirect damage and loss of profit or loss of turnover. If webrelax.nl, for whatever reason, is obliged to compensate for any damage, the compensation will never exceed an amount equal to the invoice value with regard to the product or service that caused the damage.
8.10 Our items are not suitable for use by or for children / babies unless otherwise stated.

Intellectual property
9.1 The customer explicitly acknowledges that all intellectual property rights of displayed information, images, announcements or other expressions with regard to the products and / or with regard to the internet site rest with webrelax.nl, its suppliers or other entitled parties.
9.2 Intellectual property rights are understood to mean patent, copyright, trademark, drawing and design rights and / or other (intellectual property) rights, including technical and / or commercial know-how, methods and concepts that may or may not be patentable.
9.3 The customer is prohibited from making use of, including making changes, the intellectual property rights as described in this article, such as multiplication, without the express prior written permission of webrelax.nl, its suppliers or other entitled parties.

10.1 All agreements are exclusively governed by Dutch law.
10.2 Partial invalidity of any clause will not result in total invalidity of the conditions.
10.3 The applicability of the Vienna Sales Convention is expressly excluded.
10.4 In the event of disputes, the court of Rotterdam is chosen.